All orders are shipped from Austria and, on occasion, from Poland. As I'm running this as a one-man operation, please allow up to 2 days for me to ship your order after I've received the payment.
Once it's shipped, your order should usually reach you after 5-10 days within the EU, and up to 4 weeks for international orders. If your country is not included in the shipping list, contact me and we'll figure something out.
All items are shipped with a tracking number. I'm not responsbile for stuff that gets lost while on its way to you and therefore can't unfortunately offer any refunds or replacements in these cases.
If you have any other questions regarding the store or my work in general, hit me up and I'll be happy to answer them.